Complaints

If an order is late, short, damaged, or not what was quoted, write to us first. A person who can look at the order will handle it — not an automatic reply.

Write to the company

Email info@emenet.co.tz, or write to Emenet General Trading Company Limited, Makongo, Kinondoni, P.O. Box 5826, Dar es Salaam, Tanzania. Say the order, what went wrong, and what you would like us to do. We will acknowledge the complaint and tell you who is dealing with it.

If you are not satisfied

If we do not resolve it, you may use any right you have under Tanzanian law, including a claim in court. This page does not limit those rights.